Paper Cup Machine Service & Technical Support

From pre-sales consultation to equipment upgrades, we stand by you at every stage. Our global support network ensures your Golden Cup equipment runs at peak performance, maximizing your ROI.

Full-Cycle Service

Pre-Sales Consulting

Needs analysis, equipment selection, solution customization

Installation & Commissioning

Remote installation guidance, parameter tuning

Operator Training

Machine operation, daily maintenance, troubleshooting

Ongoing Technical Support

Remote diagnostics, regular follow-ups, process optimization

Spare Parts Supply

Global parts inventory, fast delivery

Upgrades & Retrofit

Technology upgrades, function expansion

Expert Technical Support, Whenever You Need

When issues arise, our technical team responds immediately, using remote video and real-time data to quickly diagnose faults and provide precise solutions—ensuring no waiting and worry-free production.

Request Technical Support

Global Spare Parts Network

Adequate Stock:
Key components (servo motors, controllers, molds, etc.) always in inventory
Fast Dispatch:
Ships within 24 hours of order; expedited available for emergencies
Genuine Quality:
All parts factory-certified for consistent machine performance

Order Spare Parts

Empower Your Team with Knowledge

Provide detailed video tutorials and operation manuals with English instructions
Support the enhancement of operator skills through online training.
Offer process parameter adjustment suggestions for new cup types and materials

Access Training Resources

Trusted by Partners Worldwide

We have earned recognition in over 50 markets worldwide through our stable equipment and reliable services.

Frequently Asked Questions

Get a Quote

What is the warranty period for your machines?

All our machines come with a 12-month warranty from the date of shipment, covering manufacturing defects and key components (excluding wear parts). Extended warranty options are available upon request.

How do I get technical support if my machine breaks down during production?

Contact our support team via email or phone. We will arrange remote diagnosis using live video and real‑time data to identify the issue. Most problems can be solved within 2 hours. If on‑site service is needed, our engineers will travel to your factory.

Do you provide training for operators?

Yes. We provide training, covering machine operation, daily maintenance, and safety. You also get access to a library of video tutorials and PDF operation manuals in English.

Is remote support available after the warranty expires?

Yes. We offer paid remote support packages that include unlimited video calls, process optimization advice, and software updates. Please contact us for a customized service plan.

Our Promise to You

12-Month Full Warranty:

Comprehensive machine warranty, no hidden terms.
Lifetime Technical Support:

Ongoing technical assistance even after warranty expires.
Rapid Response:

Emergency response within 24 hours, solution within 48 hours.
Continuous Improvement:

Regular follow-ups, proactive optimization suggestions.